Refund Policy
At Madhav Jewellers, customer satisfaction is our priority. We aim to ensure a smooth and transparent refund process for all our customers.
Eligibility for Refund
You may request a refund under the following conditions:
The product you received is damaged, defective, or incorrect.
You initiate a refund request within 7 days of delivery.
The product is unused, in original condition, and in its original packaging with tags.
You have the original invoice or order confirmation email.
Non-Refundable Items
We do not offer refunds on:
Customized jewellery (size adjustments, engraving, etc.)
Items returned after 7 days of delivery
Items that show signs of use or damage caused by the customer
Products bought during clearance or final sale offers
Refund Method
Refunds will be issued to the original payment method.
If you paid using PhonePe or UPI, the amount will be refunded to the same UPI ID.
For Cash on Delivery (if allowed), refunds will be issued via bank transfer. You will need to provide valid bank details.
Refund Timeline
Once the returned product is received and approved, the refund will be processed within 5–7 working days.
You will be notified via email or SMS once the refund is initiated.
Return Shipping Charges
If the return is due to our error (damaged or wrong product), we will bear the return shipping cost.
If the return is due to customer preference (change of mind), the customer must bear the return courier charges.
Return Process
Email us at madhavjewell@gmail.com or call +91 81418 14199 with your order ID and reason for return.
Our support team will guide you through the next steps.
Once we receive and verify the product, the refund process will begin.
Disputes & Resolution
If you believe there is an issue with your refund, please contact us immediately. We are committed to resolving disputes fairly and quickly.
Contact Us
For all refund-related queries, reach out to:
Email: madhavjewell@gmail.com
Phone: +91 81418 14199
Website: https://madhavjemsjewell.com
We reserve the right to update this policy at any time. Any changes will be posted here with the updated date.